Civil Service Pensions Scheme

Ian Byrne MP: These civil servants are entitled to expect accurate information, pensions paid when they are due and accountability when things go wrong. With the permission of my constituents, I want to place on the record three West Derby cases. Dave Barlow has spent around 18 months trying to obtain up-to-date pension information. He tells me that he has not received an annual benefit statement for several years. Dave, who is reducing his working week partly to care for his elderly parents, is due to begin partial retirement on 6 October, yet he still does not have the information needed to plan his finances. He was given no guarantee that his pension would be ready, no timescale for his statement and, incredibly, was told by Capita to approach his employer for hardship support if necessary. Think about that—a civil servant may have to seek hardship support because the private company paid to administer his pension has totally failed to do its job.

Henry Tufnell MP: Does my hon. Friend agree that the failure of the private sector in this instance, which also affects pensioners in my constituency, shows the benefits of the Government taking control and in-sourcing this pension scheme once and for all to deal with the issue?

Ian Byrne MP: That excellent point is well made, and I will raise it in my speech.